I didn't see Deming's 14 points until 1979, yet they were familiar to me, reflecting what I'd grown up with, consistently embracing a philosophy of improvement, leadership, training, education, teamwork, eliminating fear, removing barriers, avoiding showiness, teaching correct principles to encourage more self-management.
Practical principles captured in simple comments like "Be wise" and "Be nice" and "Do good" and "Do better" and "Don't quit" make points without being complex, but watch out for window dressing.
Be wise - really think, observe, clarify, evaluate, act, learn, repeat, don't quit.
Be wise - it works better to be nice. Not being nice adds negative emotions with attendant complexity and vagueness. Negative emotions are an underground drag on progress. Positive emotions are powerful for good.
Act - be wise, think, be nice, do good, do better, plan, prototype, test, implement, assess, keep learning, keep improving, don't quit.
Patient persistence in pursuit of perfection will lead to better practices and more profits, allowing greater rewards for all concerned.
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