In a recent private conversation, a flight attendant for a large airline told me that her company's CEO was very secretive and selfish, more concerned about his own "outrageously high income" than the company.
In contrast, this flight attendant glowingly praised Southwest Airlines as open, honest, friendly, and fun, such a refreshing contrast to the sour attitudes typical of her own company. She marvels at how Southwest Airlines people let her know they are well treated by their CEO and management. She is quick to make the connection of cause and effect in comparing Southwest Airlines to her own company. No mystery about it.
The CEO's choice of leadership style, the choice between dictatorship and stewardship, and between self-interest and the general well-being of the company makes a huge difference. Leaders more genuinely concerned about the well being of the others in their stewardship garner the respect and support needed especially in hard times. Spirited team work and enthusiasm is a key to thriving long term, as it fosters a working atmosphere of "we're all in this together, so let's all do our very best for the sake of all concerned."
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